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Atera Pricing Tiers Explained


February 15, 2024
Last Updated: February 22, 2024
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What Is Atera? 

Atera is an IT management platform that integrates remote monitoring and management (RMM), professional services automation (PSA), and remote access into one solution. It provides IT departments and managed service providers (MSPs) with the tools to manage, monitor, and automate IT tasks.

The platform is cloud-based, meaning it can be managed from anywhere, making it suitable for managing remote client sites. Atera’s remote access capabilities enable IT professionals to fix problems without needing to be physically present at the location, saving time and reducing operational costs.

Atera’s RMM capabilities allow IT departments to monitor and manage all their systems, servers, and networks from a single dashboard. It provides real-time alerts, patch management, scripting, and automation. Its PSA capabilities aid in managing tickets, billing, reporting, and project management.

In this article, we’ll review Atera’s pricing options for in-house IT departments and MSPs.

This is part of a series of articles about MSSP security.

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Atera Pricing for IT Departments

Atera offers dedicated pricing for in-house IT departments. There are four service tiers: Professional, Expert, Master, and Enterprise. Each plan also offers a 30-day free trial.

Professional Plan

Priced at $149 / month / technician (billed annually), or $169 (billed monthly). The plan includes:

  • Remote management, automation and scripting
  • Support for Windows, Mac, and Linux
  • Remote monitoring and alerts
  • Up to 2 concurrent sessions with Splashtop
  • Patch management
  • Azure AD integration
  • Reports, ticket automation and audit logs
  • Custom support address
  • Service portal
  • File view and transfer up to 5GB per month
  • A mobile app for iOS & Android
  • AI capabilities

Expert Plan

Priced at $169 / month / technician (billed annually), or $199 (billed monthly). Includes all features of the Professional plan, and in addition:

  • Unlimited remote access using Anydesk
  • Unlimited Splashtop concurrent sessions
  • Chat with end-users
  • 7 preset reports
  • Ticket auto-tagging
  • Up to 5 custom asset types
  • File transfers up to 50GB per month
  • Extended audit log
  • Up to 2 custom support addresses

Master Plan

Priced at $199 per month / technician (billed annually), or $239 (billed monthly). Includes all features of the Expert plan in addition:

  • Building custom reports
  • Audit log retention for one year
  • Unlimited custom support addresses
  • Up to 20 custom asset types
  • Data recovery services

Enterprise Plan

Pricing for the enterprise plan is not publicly available, customers are requested to contact Atera sales for details. It offers all features of the Master plan and in addition:

  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for the Service Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • 7-year audit log retention
  • Unlimited custom analytics
  • Unlimited custom asset types
  • File transfers up to 100GB per month
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime service level agreement (SLA)

Atera Pricing for MSPs

Atera offers pricing plans specifically tailored for Managed Service Providers (MSPs), with a 30-day free trial offered for each plan without requiring a credit card. There are four plans: Pro, Growth, Power, and Enterprise.

Pro Plan

Costs $99 / month / per technician (annual) or $119 (monthly). Includes:

  • Remote management, automation and scripting
  • Windows support
  • Remote monitoring and alerts
  • Patch management
  • Up to 2 concurrent remote access sessions with Splashtop
  • API access
  • Reports, helpdesk, and ticket automation
  • Up to 5 custom asset types
  • Customer support portal
  • SLA and automated time tracking
  • File view
  • Contracts and invoicing
  • Azure AD integration
  • Audit log
  • Mobile app support for iOS And Android
  • AI capabilities

Growth Plan

Priced at $129 / month / technician (annual) or $149 (monthly). Includes, in addition to the Pro plan:

  • Unlimited AnyDesk remote access sessions
  • Chat with end users
  • Advanced analytics
  • 50GB file transfer limit per month
  • Extended audit log retention
  • Integrations with QuickBooks Online and Xero
  • CSV QuickBooks Desktop export

Power Plan

Costs $169 / month / technician (annual), or $199 (monthly). Provides the following in addition to Growth plan features:

  • Unlimited custom support addresses
  • Up to 20 custom asset types
  • One-year audit log retention
  • Data recovery

Enterprise Plan

Pricing for the enterprise plan is not publicly available, customers are requested to contact Atera sales for details. It offers all features of the Power plan and in addition, the same features as offered by the enterprise plan for IT departments (see above).

Additional Atera Services Billed Per Usage

Atera offers additional, optional services which can be added to the base plan for an extra monthly fee per device.

Network Discovery

  • Professional: Starting at $0.29/device/month
  • Expert: Starting at $0.39/device/month
  • Master: Starting at $0.49/device/month
  • Enterprise: Starting at $1/device/month

Antivirus

  • Professional: Starting at $1/device/month
  • Expert: Starting at $1.20/device/month
  • Master: Starting at $1.40/device/month
  • Enterprise: Starting at $2/device/month

Backup

  • Professional: Starting at $0.20/GB/month
  • Expert: Starting at $0.30/GB/month
  • Master: Starting at $0.40/GB/month
  • Enterprise: Starting at $0.60/GB/month

Email Security

  • Professional: Starting at $0.49/device/month
  • Expert: Starting at $0.59/device/month
  • Master: Starting at $0.69/device/month
  • Enterprise: Starting at $1.49/device/month

Web Protection

  • Professional: Starting at $1/device/month
  • Expert: Starting at $1.20/device/month
  • Master: Starting at $1.40/device/month
  • Enterprise: Starting at $3/device/month

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