CyOps · Live 24x7
24x7 MDR Security Experts at AI Speed
The always-on human engine behind Cynet’s AI-powered platform. Our in-house analysts monitor, investigate, and respond to threats in real time.
The CyOps advantage
Human expertise,
machine speed.
Cynet’s natively-built, unified, AI-powered platform is open and neutral by design. Our growing technology ecosystem ensures that every organization can connect, protect, and respond faster across every environment.
No matter the organization’s size or stage of security maturity, Cynet integrates with the tools you already use, so you can simplify operations without forklifting existing tech stacks or sacrificing coverage.
Detection
Response
Security is in our DNA
Cynet’s CyOps analysts and threat hunters draw on decades of elite military, intelligence, and cyber defense experience.
Analyst Force Multiplier
Acting as an extension of your team, CyOps experts and AI-driven detection deliver a 1:100K analyst-to-endpoint efficiency.
AI speed. Human assurance.
CyAI autonomously identifies and mitigates more than 90% of threats, with CyOps validation ensuring complete accuracy.
Faster than the Adversary
Sub 5-minute detection, sub 10-minute response, accelerated by CyAI and CyOps.
Service Tiers
Choose how hands-on CyOps gets.
01
Collaborative
Collaborative CyOps delivers 24x7 expert monitoring, analysis, and alert triage while you stay in control of response actions. Every step is approved by you, ensuring transparency, trust, and informed decisions.
24x7 Monitoring and Alerts
High and critical alerts classified, prioritized, and sent with analysis via email.
Instant Access
Engage CyOps with one click from the Cynet dashboard.
Threat Hunting
Proactive hunts using Cynet tools and 30+ threat intel feeds.
Attack Investigation
Full scope and impact of escalated attacks, including IoCs.
On-Demand File Analysis
Send suspicious files straight from the Cynet console.
Tuning and Allowlisting
Alerting fine-tuned to your environment to cut false positives.
02
ProActive
By removing approval delays, ProActive CyOps accelerates containment and minimizes attack impact. With a simple opt-in, CyOps experts take immediate, policy-guided action on critical threats while you stay in charge.
Everything in Collaborative
Plus alerts via email, the Cynet portal, and phone.
Remediation Plan
Concrete guidance on endpoints, files, users, and traffic, actioned by you or CyOps.
Remediation Execution
Pre-approved actions (isolate host, AD user, O365 user) carried out on your behalf.
03
Platinum Care
CyOps Platinum Care elevates MDR with a proactive, full-service approach that combines continuous monitoring, expert response, and tailored support.
Assigned Analyst
A dedicated CyOps analyst who knows your environment.
IR Management
Pre-approved actions taken according to your predefined action plan.
Monthly Reviews and Reports
Analyst-led sessions, also available on demand.
Credential Theft Monitoring
Monthly scans for exposed credentials and emerging threats.
Best Practice Reviews
Ongoing checks of settings and configurations.
24x7 Monitoring and Investigation
Around-the-clock coverage across the environment.
Tiers
Side x Side
| Capability | Collaborative | ProActive | Platinum Care |
|---|---|---|---|
| 24x7 MDR security experts Monitoring and prioritization of high and critical alerts. | Included | Included | Included |
| Platinum Care team Dedicated senior analyst who knows your environment. | Not included | Not included | Included |
| Session cadence Summary of alerts, incidents, and recommendations. | On request / incident | On request / incident | Monthly |
| Security posture Monthly validation of best practices and agent configuration. | Not included | Not included | Included |
| Incident response CyOps-led containment, eradication, and reporting. | Included | Included | Action plan |
| FP reduction Identification and allowlisting of false positives. | Not included | Not included | Included |
| Alert monitoring Review and triage of alerts. | High + Critical | High + Critical | All severities |
| Live training Sessions on Cynet features and security practices. | Not included | Not included | Included |
| Containment actions Host isolation and user disablement (AD and M365). | Your approval | ProActive | ProActive |
| Communication Incident updates and summaries. | Email + phone (critical) | Email + phone (critical) | Direct line + monthly insights |
Incident response
IR included.
No retainer.
Deep security analysis plus proprietary investigation technology reduces manual effort, accelerates closure, and elevates the outcomes MSPs deliver to clients.
Fast, scalable setup
No open-source tool wrangling. Deploy quickly and scale.
Complete transparency
An assigned IR project manager with updates at least daily.
Broader visibility
Endpoints, users, and networks analyzed to speed findings.
Reports you can use
Executive summaries and IoCs, exportable downstream.
Secure what’s next
Keep Cynet post-resolution to harden your posture.
Experienced a breach?
Get emergency assistance from our security experts. We will respond shortly.
Service level commitments
Time equals trust.
Measurable response commitments for high and critical incidents, backed by Tier-3 analysts working around the clock.
2hr
HIGH SEVERITY
Rapid response and malicious-activity notification
1hr
HIGH SEVERITY
Rapid response and malicious-activity notification
Continuous Coverage
Tier-3 analysts monitor and respond to high and critical alerts around the clock.
File Inspection
Returned within 8 hours of CyOps acceptance.
Proactive Communication
High: email when auto-remediation is disabled. Critical: email and a phone call.
Actionable Guidance
Expert analysis, context, and remediation recommendations included.
Smarter protection. Less complexity.
See how our unified, AI-driven platform delivers 24x7 managed protection with complete visibility across your environment.